Tag: Remote work

Adjusting Our Contact Center to Remote Work: Part 2

Ops from Home Part 1

By Jason Such

This is the second of a two part series where we look back on how we planned and transitioned our workforce to a remote work state along with shifting priorities and the way we drove performance to support Enova’s COVID-19 Response Strategy in 2020. In Part 1,we shared how we planned to ...

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Adjusting Our Contact Center to Remote Work: Part 1

Ops from Home Part 1

By Jason Such

This is the first of a two part series where we look back on how we planned and transitioned our workforce to a remote work state along with shifting priorities and the way we drove performance to support Enova’s COVID-19 Response Strategy in 2020. In Part 1, we share how we planned ...

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Culture: The Most Important Feature in Predicting Team Success

Culture: The Most Important Feature in Predicting Team Success

By Amanda Knor, Madhuri Gupta and Vinod Cheriyan

What do pictionary, crafts and ‘Cups of Joe’ have to do with a successful Analytics team? 

If you ask our Analytics Culture Committee, we will say, “A lot!”

The success of our Analytics team does not come solely from advanced machine learning models or an AWS-based deployment ...

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Belonging Starts on Day One

By Mercedez Jones

Recently I had the exciting opportunity to onboard Enova’s first fully remote group of interns, spanning from the east to west coast. While their onboarding experience may not have been what they imagined when they first accepted their internship offers due to the virtual setting, my hope is each person felt a ...

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