Tag: covid-19

Making Business Decisions During a Pandemic

Making Business Decisions During a Pandemic

by Mike Ngan, Analytics Senior Manager 

At the onset of the pandemic, Enova, as with most businesses, decided to reduce risk immediately. It wasn’t immediately clear at the time how the covid-19 pandemic would progress and how it would impact our customers’ financial situations. One of our immediate goals was to quantify this risk — ...

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Adjusting Our Contact Center to Remote Work: Part 2

Ops from Home Part 1

By Jason Such

This is the second of a two part series where we look back on how we planned and transitioned our workforce to a remote work state along with shifting priorities and the way we drove performance to support Enova’s COVID-19 Response Strategy in 2020. In Part 1,we shared how we planned to ...

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Adjusting Our Contact Center to Remote Work: Part 1

Ops from Home Part 1

By Jason Such

This is the first of a two part series where we look back on how we planned and transitioned our workforce to a remote work state along with shifting priorities and the way we drove performance to support Enova’s COVID-19 Response Strategy in 2020. In Part 1, we share how we planned ...

Get the Full Story ❯

Culture: The Most Important Feature in Predicting Team Success

Culture: The Most Important Feature in Predicting Team Success

By Amanda Knor, Madhuri Gupta and Vinod Cheriyan

What do pictionary, crafts and ‘Cups of Joe’ have to do with a successful Analytics team? 

If you ask our Analytics Culture Committee, we will say, “A lot!”

The success of our Analytics team does not come solely from advanced machine learning models or an AWS-based deployment ...

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