s_and_o

Strategy & Operations

Enova’s Strategy & Operations employees act as business owners for their respective brands, performing roles that are both strategy- and operations-focused. They execute high-level projects such as launching new products, developing business rules to improve processes, and implementing department mergers for better service. They also work with our call center to improve efficiency, solve problems, and generally keep their finger on the pulse of our customers.
Examples of what the S&O team does:

  • Solves problems and implements changes to processes
  • Evaluates vendor proposals
  • Implements an automated phone system to reduce call flow
  • Forecasts staffing needs based on call center volume